What is HP’s refurbishment process?
Products that are refurbished by HP are restored to their original condition and performance. Each unit is fully tested, any broken or defective parts identified in testing are replaced and unit is tested again. Units are then cleaned, re-packaged and assigned to new refurbished part number.
HP’s engineers will validate the Operating System and firmware, and re-image PCs to the latest factory updates when re-imaging a refurbished system.
HP’s refurbishment procedures follow the same basic guidelines as HP’s testing procedures for new products.